Job description
This is an opportunity to work in Children’s Services in the School Admissions Department, giving a high level of service to the public and schools.
The Admissions team deals with applications and offers for parents applying for school places. The team experiences high peaks in work levels and applicants should be adaptable in order to cope with these periods.
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In this role you will need to be friendly, adaptable and customer-focused, so that the service meets both legislative and customer requirements. Whilst previous experience of working in this service is not essential it is desirable.
The Schools Admissions Officer post will be dealing with data entry and checking, updating the database, the allocation of school places, and participating in the busy service line each morning, as well as undertaking basic administrative tasks. You will be contacting parents, schools and agencies to clarify and seek further information by phone email and letter. There is a demanding schedule to adhere to and will require the ability to prioritise workloads under pressure. Accuracy and reliability are essential.
We are looking for someone who can develop good working relationships with colleagues in schools and other agencies, and who can communicate effectively by phone and in writing with parents and their representatives, who will often be challenging and have expectations which cannot be met.
You will have:
- Experience of supporting pupil access to schools in a school or Local Authority, or working with the public and agencies in a Children’s Services or Health Care setting
- Experience at intermediate level of using spreadsheets such as MS Excel or similar
- Experience of using word processing packages, MS Word or similar
- An understanding of issues relating to safeguarding and vulnerable children
- GCSE in English and Maths or equivalent qualification.
This role is deemed customer facing and as such you must have a command of spoken English which is sufficient to enable you to effectively perform the role. This requirement relates to Part 7 of the Immigration Act 2016.
This role is subject to Ealing’s enhanced vetting process.
Closing date: 3 July 2023
