The following job posting and assessment questions were crafted by Kiinago Biinoogi Muskiiki (‘Our Children’s Medicine’ in English) in consultation with Indigenous Elders, Knowledge Keepers and other members of the community. Applications housed on this platform provide a unique opportunity for First Nations, Métis and Inuit job seekers to have the option of sharing their whole selves with potential employers, including their lived experience and transferable skills. For more information, visit ourchildrensmedicine.ca
Are you a First Nations, Metis or Inuit job seeker with customer service experience? Do you have the skills to thrive in an active call center environment? If so we want to hear from you!
Deloitte is actively seeking candidates to participate in projects in our Managed Service Desk space. As an independent contractor or temporary employee, you will be working as part of Team Deloitte. Our Managed Service Desk provides support for customers and end users leveraging our workforce solutions and diverse base of professionals across Canada and globally. Our team works as the primary point of contact for client requests related to various support programs. You will work independently and remotely as part of a dynamic front-line services group. As an independent contractor or temporary employee on this team, project work will vary but tasks will include:
Leveraging strong analytical and problem-solving skills to triage and troubleshoot client issues and requests by following defined processes.- Collaborating with your contact center and help desk teams to respond to customer inquiries via multiple channels such as phone, email and chat.
- Provide exceptional customer service by providing timely and accurate responses using industry technologies.
- Identify opportunities for innovation in client service delivery and process efficiency.
Deloitte is driven by its Purpose to make an impact that matters to its clients, people, and communities. We have been supporting Indigenous leaders, communities, and organizations for nearly 30 years. By investing our time and professional skills, Deloitte aims to break down barriers, such as access to education and employment, in order to build an inclusive and sustainable future for all. By living our Purpose, we will make an impact that matters.
Deloitte is a proud supporter of Indspire scholarships as well as our own Deloitte Indigenous Scholarship Program. We have a flexible bereavement policy that accommodates cultural practices and we welcome in office smudging. Here at Deloitte we are always working on building stronger relationships with our Indigenous employees and greater community members through our Indigenous and Allies Community as well as our Deloiite Indigenous Team.
We are currently recruiting individuals who are available for remote project work from March 2023 to June 2023, with the possibility of extension. Remote work must be conducted from within Canada and preference will be given to candidate within Atlantic Canada for work hour purposes. All candidates must apply by March 17, 2023
REQUIREMENTS
- Strong written and verbal communication skills in both English and French (French an asset)
- Professional customer service skills with a strong phone presence, solutions mindset, and passion for the customer and customer experience
- Previous customer service or contact center experience
- Proficient with Microsoft Office tools (MS Excel, PowerPoint, Word)
- Availability to work flexible schedules including nights and weekends
- Flexible and quick learner, able to adapt to continuously evolving client needs
- Ability to adapt to new processes and procedures in a dynamic environment
- Ability to multitask and have strong organizational skills
- Ability to work independently and exercise good judgment
- Identify areas where clients can improve how they use our solutions
- Self-driven with attention to detail and follow through
Our mission is to help our clients and our people excel. We are one of the world's leading business advisory organizations. Our size, strength and resources will help us carry out our mission now and in the future.
