THE COMPANY
Our client is the largest Travel Management Company in the UK, providing travel solutions for Faith, NGOs and Academic sectors since 1980. With a global presence, they are provide to support their clients through the valuable work they do.
THE ROLE
Business Travel Consultant key responsibilities:
THE PERSON
Business Travel Consultant skills, qualifications and experience:
This opportunity is fully remote, full time and part time positions available. Paying up to £24k pa for full time (pro-rata part time, minimum 20 hours per week).
Our client is the largest Travel Management Company in the UK, providing travel solutions for Faith, NGOs and Academic sectors since 1980. With a global presence, they are provide to support their clients through the valuable work they do.
THE ROLE
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Our client is looking for a Business Travel Consultant to join their team.Business Travel Consultant key responsibilities:
- Manage customer requirements from initial enquiry to completed travel.
- Offer professional consultancy services to clients.
- Maintain flexibility in different priorities and clients.
- Conduct business with a Consultative Sales approach.
- Monitor and address airline queue messages and existing bookings that are on hold.
- Achieve and maintain SLAs and targets.
- Attend weekly team updates, participate and share feedback as required.
- Engage in team activities and offer support to fellow team members when required.
- Assist clients who may be trying to reach a busy team members, ensuring their needs are address promptly.
- Manage personal productivity, profitability, and quality assurance targets.
- Adhere to monthly booking checks and accurately record ticket book entries.
- Regularly update knowledge on airline contracts, routings and services.
- Attend training to develop knowledge of airlines, fares, services, products and benefits.
THE PERSON
Business Travel Consultant skills, qualifications and experience:
- Extensive GDS experience.
- Passion and experience in business travel.
- Previous experience communicating with clients via phone, email, web chats and social media.
- Previous experience with ticketing changes and cancellations is desirable.
- Excellent written and verbal communication.
This opportunity is fully remote, full time and part time positions available. Paying up to £24k pa for full time (pro-rata part time, minimum 20 hours per week).
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