The first point of contact, providing support for all customer queries you will,
· Provide an exceptional level of customer service, communicating to customers in a professional manner.
· Responsible for the administration for a specific contract(s)
· Triage/pass all new repair requests and assign to relevant department, Supervisor/s or subcontractor for action.
· Work as part of a team to prioritise and manage the workload.
· Ensure customers are kept up to date, ensuring any issues are escalated to management.
· Monitoring of target dates for jobs, tracking updates and job status
· Liaising with internal stakeholders regularly providing accurate and detailed information
· Job completions, updating and reviewing system/data input.
· Inputting codes on completions readying them for invoicing.
· Maintaining standards and processes to reach KPI targets.
· To perform the job in accordance with the company’s policies and procedures,
To perform any other duties as may be reasonably required
Requirements
· Three years recent experience in a busy office environment
· 5+ years' experience providing customer support.
· Minimum of Grade C or above in GCSE or equivalent (English and Maths)
· Data input experience.
· IT literate, proficient in Microsoft Office
The Successful Candidate will
· Demonstrate reliability, flexibility, and adaptability.
· Effectively manage time to meet deadlines.
· Excellent team working skills.
· Excellent communication skills with the ability to manage client relationships.
· Strong planning and organisation skills
· Ability to work on own initiative and as part of a cross functional team.
· Ability to work accurately under pressure and meet deadlines & targets
Working week – Monday to Friday 8am-5pm (42.5 hour week)
Job Type: Full-time
Salary: £11.00-£11.50 per hour
Benefits:
- Company pension
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Belfast, BT12 7DY: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 5 years (required)
Work Location: In person
Reference ID: JUNE2023
Expected start date: 03/07/2023
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