Customer Services Associate (North Yorkshire) job at in

is in need of Customer Services Associate (North Yorkshire) on Tue, 28 May 2013 06:30:50 GMT. 1 year Fixed Term Contract Up to £20,000 base salary + £2,000 cash bonus + car + benefits AstraZeneca is enhancing and evolving its patient-centric approach by developing its customer-service based solutions. We are excited to announce that we are now looking to recruit a capable Customer Services Team Associate (CSTA) to join our team focused on enhancing and complimenting our service based...

Customer Services Associate (North Yorkshire)

Location: England

Description: is in need of Customer Services Associate (North Yorkshire) right now, this job will be placed in England. Detailed specification about this job opportunity kindly see the descriptions. 1 year Fixed Term Contract

Up to £20,000 base salary + £2,000 cash bonus + car + benefits

AstraZeneca is enhancing and evolving its patient-centric approach by developing its cu! stomer-service based solutions. We are excited to announce that we are now looking to recruit a capable Customer Services Team Associate (CSTA) to join our team focused on enhancing and complimenting our service based solutions.

Working as a Customer Services Team Associate (CSTA) you will be responsible for providing market leading service-based solutions to Healthcare Professionals. To achieve this you will work within a defined geographical territory in which you will be responsible for building and developing AstraZeneca’s relationship with GP surgeries. This will mainly focus on the surgery administration staff such as Receptionists and Practice Managers, but where applicable also with GPs and Nurses. Your role will include delivering patient-specific product information, largely in the form of educational materials, as well as demonstrating AZ products, delivering invitations to AZ-run Educational Meetings, and obtaining accurately completed customer feedba! ck questionnaires.

• Delivering exceptionally high ! quality face-to-face customer-service interactions
• Meeting the call targets set by your Team Manager
• Feeding customer insights & issues back to the Sales & Marketing business
• Completion of all administrative tasks, including recording of calls and distribution of materials
• You will be expected to pass the ABPI code of practice exam within 1 year

AstraZeneca is one of the world’s leading Pharmaceutical companies, with turnover in excess of $30Billion and a global headcount of over 60,000 people. Backed by strong science and wide-ranging commercial skills, AstraZeneca is committed to developing and delivering new medicines that make a difference to the lives of patients, and create value for our shareholders and the wider society. AstraZeneca offers an employment environment where talented professionals can develop and thrive through excellent career prospects and training opportunities.

As the Customer Services Team A! ssociate you will represent AstraZeneca in your geographical region. Face-to-face customer-services experience is a pre-requisite, as well as resilience, drive, and a can-do and personable attitude. You will have a strong track record of face-to-face customer services interactions, possess strong communication skills, as well as demonstrable relationship building skills. We are looking for A-level (or equivalent) calibre individuals who are good at working as part of a broader team, but can also demonstrate personal drive & motivation, and are comfortable working alone. You should live on territory, have a full driving licence, and be eligible for employment in the UK.
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This job starts available on: Tue, 28 May 2013 06:30:50 GMT

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