Reservation Agent vacancy at Marriott in London

Marriott is currently seeking to employ Reservation Agent on Sat, 19 Oct 2013 22:26:16 GMT. BECAUSE THE ART OF HOSPITALITY NEEDS ARTISTS LIKE YOU Anyone can learn to make a bed. Carry a bag. Make a drink. But the heart of hospitality is an art. That’s why we’re not looking for just anyone. We’re looking for you. Because you’ve got authentic style. A warm way with people. Natural curiosity. And a big heart. Us too. That’s why we offer amazing benefits, training, opportunities for career...

Reservation Agent

Location: London England

Description: Marriott is currently seeking to employ Reservation Agent right now, this vacancy will be placed in England. More complete informations about this vacancy opportunity please give attention to these descriptions. BECAUSE THE ART OF HOSPITALITY NEEDS ARTISTS LIKE YOU

Anyone can learn to make a bed. Carry a bag. Make a drink. But the heart of hospitality is an art. That’s why we’re not looking! for just anyone. We’re looking for you. Because you’ve got authentic style. A warm way with people. Natural curiosity. And a big heart. Us too. That’s why we offer amazing benefits, training, opportunities for career growth and promotion. And it’s why we’re the world’s leading lifestyle brand.

Marriott is an equal opportunity employer committed to employing a diverse workforce.

It’s a powerful feeling, to belong. It’s that moment you feel truly and completely yourself. It’s working with a team you call family. At Marriott we know that when you feel at home, you’ll make our guests feel at home. And it’s why so many of our associates come for a job, but stay for a career. If this sounds like the place for you, join us.

Requirements

Candidate must be computer literate and be familiar with Microsoft office applications at a minimum. Experience with Marsha and Opera Fidelio preferred.

Responsibilities

A ctively listen and respond positively to guest quest! ions, concerns, and requests using brand or property specific process (e.g., LEARN, Guest Response) to resolve issues, delight, and build trust.

Address guests' service needs in a professional, positive, and timely manner.

Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

Thank guests with genuine appreciation and provide a fond farewell.

Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

Speak to guests and co-workers using clear, appropriate and professional language.

Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in on! e's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

Talk with and listen to other employees to effectively exchange information.

Support all co-workers and treat them with dignity and respect.

Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

Verify all reservation information with callers to ensure accuracy.

Accommodate and document special requests in an accurate and efficient manner.

Determine the most appropriate room type to meet guest requirements and maximize room rate.

Explain guarantee and cancellation policies to callers.

Follow proper escalation procedures when addressing guest concerns.

Actively participate in department briefings and training sessions.

Pe! rform any reasonable task as directed by a Supervisor or Manager
Benefits Package

H ousing

Accommodation provided in the associate housing complex with 24 hours security
TV and DVD players in the housing communal room
Reading room with internet facility and TV room
Recreation facility including gym, swimming pool.
Free transportation to and from the hotel

Vacation

Paid flight ticket to home destination as per hotel LSOP
11 days public vacation as per the Government Regulations for Private Sector
21 day vacation annually as per Qatari Law Specialist

Discounts

Associate discount on Food and Beverage at the Renaissance, Courtyard and MarriottExecutive Apartments Doha City Center
Special Associate discounted room rates
Friends and family room rate in all Marriott hotels

Medical Coverage

All associates are medically covered
Medical for the visa is covered by the hotel
Nursing clinic available to all associates in both Hotel and h! ousing

Incentives and Rewards

Monthly, Quarterly and Yearly Incentives
Gratuity plan as per Qatari Labor Law
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If you were eligible to this vacancy, please email us your resume, with salary requirements and a resume to Marriott.

If you interested on this vacancy just click on the Apply button, you will be redirected to the official website

This vacancy starts available on: Sat, 19 Oct 2013 22:26:16 GMT

Apply Reservation Agent Here